📦 The Moore Collection – Return & Refund Policy
At The Moore Collection, your satisfaction is important to us. Each of our canvas prints is made to order with care and precision. Please review our return and refund policy below.
1. 🛠 Damaged or Defective Items
If your order arrives with a defect, damage, or a production error, we’re happy to offer a replacement or full refund.
To qualify for a replacement or refund:
- Contact us within 30 days of delivery
- Include your order number and clear photos showing the issue
We will process your request promptly. You do not need to return the item.
2. ❌ Returns & Exchanges
Because all of our canvas prints are custom-made to order, we cannot accept returns or exchanges for:
- Buyer’s remorse
- Incorrect size, color, or style chosen by the customer
We strongly encourage you to review product details and measurements carefully before placing your order.
3. 📬 Non-Delivery or Shipping Issues
If an order is returned due to an incorrect or incomplete address provided at checkout:
- We will gladly reship the item once the correct address is confirmed (reshipping charges may apply), or
- Issue a partial refund, depending on the circumstances
Please notify us within 30 days of the expected delivery date to resolve any delivery issues.
4. 💬 How to Submit a Claim
To report a problem or request a replacement:
- Email us at returns@themoorecollection.com or use our Contact Page
- Provide:
- Your order number
- A brief description of the issue
- Photographs clearly showing the damage or error
We’ll work quickly to make it right.
5. 💵 Refund Method
Refunds are issued back to your original payment method. Please allow 5–10 business days for processing once approved.
6. ⚠️ Policy Notes
- Minor variations in print placement (within 0.5″) are considered normal and not classified as defects.
- This policy applies only to items purchased directly through themoorecollection.com
- All issues must be reported within 30 days of delivery confirmation to be eligible for a resolution.
🖼 Our Commitment
Each piece in The Moore Collection is created to bring lasting beauty to your space. If there’s ever a problem with your order, we’re here to help — fairly and promptly.